All the positive benefits of using a remanufactured Laserxchange product can hide a series of niggling doubts

• Will it invalidate my warranty?
• Can it damage my printer?
• Where do I stand if it does?

Warranties and Maintenance contracts.

To the best of our knowledge no printer manufacturer has invalidated a warranty or maintenance contract because of the use of a remanufactured product, indeed, to do so would violate the Anti - Trust laws in the USA and at best be dubious practice in the UK.

To quote Hewlett Packard (and we have no evidence that any other manufacturer would act differently) "The use of non-Hewlett Packard toner cartridges does not effect either the warranty or any maintenance contract purchased from HP."

They go on to state "However, if an HP LaserJet printer failure or printer damage is found to be directly attributable to the use of any non-HP product, the repair will not be covered under the warranty or HP maintenance contract."

If any such situation occurred, you would be fully covered by our Warranty and Product Liability Insurance.

A damaged printer

In the extremely unlikely event (in ten years, and hundreds of thousands of cartridges it has never been necessary for us to make an insurance claim) of a Laserxchange cartridge causing damage to a laser printer we would reimburse for any damage caused by our defective product in line with the terms and conditions laid down in our Product Liability Insurance held with the Norwich Union Insurance Co.

If your machine is under warranty or maintenance contract a claim for damage should first be presented to the manufacturer or maintenance contractor for repair. If the repair is denied in writing, citing the use of a Laserxchange cartridge as the cause of the damage and the reason for refusal, then upon receipt of the defective cartridge (each Laserxchange cartridge has a unique serial number that will establish its identity), the letter of denial and any other documentation relating thereto, including a detailed repair receipt and a list of repaired or replaced parts we will process the claim.

If your machine is not under warranty or covered by a maintenance contract, then if a recognised servicing company will cite the use of a Laserxchange cartridge as the cause of the damage we would proceed as above. Please note that should the cartridge not be at fault you will be liable for any costs involved.

In practice the way in which a laser printer operates means that any damage likely to be caused by a defective cartridge is extremely limited and in the interests of good customer relationships, most claims would be met without redress to the insurance company.